Refund policy

If you have bought an Event Pass but have not sent any invitations yet, you can ask for a full refund within 30 days of purchase.

Once invitations have gone out, the Event Pass has been used and usually isn't refundable. If something went wrong on our side, for example if invitations couldn't be delivered because of a problem with RoseVP, write to us and we'll make it right, including a refund where appropriate.

If you upgrade to a larger pass, you only pay the difference. Unused seats stay with your event.

Event Passes are sold by RoseVP and paid through Stripe. Refunds we approve go back through Stripe to your original payment method. If Managed Payments is on for a purchase, Link (Stripe) is the merchant of record for that payment and you can also contact Link under its terms of sale.

Email bonjour@rosevp.com from the address on your account, with the event name. Approved refunds go back to the original payment method, usually within 5 to 10 business days.

This policy doesn't limit any rights you have under consumer protection law, including Québec's Consumer Protection Act.